Refund policy

Who handles payments

Paid plans are sold through our payment provider, which acts as our reseller and merchant of record: it takes the payment, handles sales tax and VAT, and issues refunds. It's named on the checkout page and on your receipt, and its buyer terms also apply to your purchase.

All sales are final once you have access

All sales are final once you have access. Clue packs, subscriptions and gifts are digital content you can use straight away; when you buy, you agree to immediate access and acknowledge that you lose the 14-day right to cancel.

Subscriptions

Subscriptions: cancel any time from your account page; you keep access until the end of the period you've paid for and won't be charged again; we don't refund part-periods.

Gifts

An unredeemed gift code can be refunded to the buyer within 14 days on request. Once it's refunded, the code stops working.

If something goes wrong

If something goes wrong (charged twice, didn't receive what you paid for, or it doesn't work as described) we'll put it right: restore your clues, extend your plan or refund you; email info@crypticinkling.co.uk.

We never use up a clue on an answer we're not sure about.

Refunds go back to the card or account you paid with, usually within 5 to 10 working days.

Your legal rights

Nothing here affects your statutory rights.